Delivery/Returns & Terms & Conditions

Terms of Use

The use of this website and of the information distributed in connection with this website is offered on acceptance of the Terms of Use.

By using the website you agree to be legally bound by these terms.

Use of Information

All copyright and other intellectual property rights for all website content is owned by Fresco Graphic Displays Ltd. The information given on our website such as text, images and downloads, is available to customers of Fresco only. Images and text should not be downloaded and re-published for marketing purposes

Conditions of Use

As a visitor to our website, you acknowledge and agree that any reliance on or use by you of any information available on this website shall be entirely at your own risk. In no event shall Fresco Graphic Displays Ltd be liable for any direct, indirect, consequential or exemplary damages arising from the use or the performance of this website or information downloaded from it.

E&OE – all product specification is for reference only and measurements are approximate. Fresco Graphic Displays Ltd endeavours to publish information that is as accurate as possible, however there may be slight variations from time to time.

Supply of Artwork

It is the customers responsibility to supply artwork of the correct size, format and specification for the product ordered. Fresco Graphic Displays Limited cannot be held responsible for delays or costs incurred if we are provided with unsuitable artwork files.

Fresco will check supplied artwork for suitability and will advise if there are any obvious issues with artwork provided (for example size of the document). We do not make in-depth checks of supplied artwork including spelling, grammar and resolution of supplied files unless we are specifically asked to. There would be an additional cost for such proof reading or detailed file checking services.

Fresco can offer an artwork design service for those customers who require this. For an accurate quotation please contact with a brief, outlining your requirements.

Should you require dimensions or advice regarding supported artwork formats or sizes for any products please contact our artwork department on 01422 246634 or email and we will be happy to help.

Turnaround Times

Most unprinted items shown on our website are despatched within 5 full working days. For printed items our standard production lead-time is 7 whole working days and is taken from the next full working day we receive print ready artwork or receive approval on artwork if we are preparing design work for you.

We offer a faster ‘express service’ on many items at an additional cost. This rush charge is normally 10% of the total cost of hardware and print; If you wish to fast-track production of your goods you should contact us prior to placing your order to discuss your deadline and to make sure it is achievable


Our standard next working day delivery time is taken from the day that we despatch your goods.  Standard delivery times are 8am-6pm Mon – Fri.

Flat-rate delivery costs and lead times are based on mainland UK addresses only (Excluding Highlands of Scotland). For an accurate shipping quote to a non-mainland UK destination, please email for a quotation advising the products you wish to order and the full delivery address.

If you require delivery outside of the UK you can arrange for your own courier to collect the goods from us or we can provide you with a shipping quote.  Please be aware that you may be liable for any additional charges and duty for receiving the goods depending on the local taxation rules for the country you are shipping to.

All service times are approximate and might take longer due to customs. Unfortunately we cannot guarantee exact delivery dates so please allow additional time for goods to clear and be delivered. All costs are excluding VAT and any local duty charges which must be paid direct if incurred.

When using your own courier it is your responsibility to make the arrangements with your courier and provide us with the relevant documentation to attach to your packages. We accept no liability for any issues resulting from your courier not collecting from us, delays in the collection or only collecting part of the order from us. Goods collected by your own courier are deemed to be in good condition at time of collection and Fresco will not be responsible for transit damage in cases of customer collection.

If delivery is attempted and no one is available to sign for the goods, then the delivery will usually be re-attempted the following working day. After 2 failed delivery attempts goods will be returned to Fresco Graphic Displays Limited and an additional delivery charge will be applied should you wish for us to re-despatch the order.

Inspection of Goods on Delivery

Parcels should be inspected closely before signing for goods, please ensure that you check all items before you accept the delivery.

Fresco do not provide compensation for losses or subsequent losses caused due to printing errors.

It is therefore advised that all orders are checked and any problems reported within 48 hours of receipt. You should always assemble your stand BEFORE taking it to your event or passing to your customer.

If your order is being delivered direct to you customer, please ensure the Terms and Conditions of delivery are passed on to them.

Fresco Graphic Displays Limited requires all customers to inspect their goods thoroughly before signing for them. FRESCO WILL NOT ACCEPT LIABILITY FOR DAMAGED GOODS WHICH HAVE BEEN SIGNED FOR AS IN GOOD CONDITION or SIGNED UNCHECKED.

We will always aim to keep you fully advised regarding potential delays or production delays caused by problems outside of our control.

Fresco will not be liable for any losses or consequential losses caused by late deliveries or courier issues. For this reason we recommend arranging for deliveries in advance of time-sensitive events.

Cancellation Policy

If you need to cancel your order for any reason, you can do this anytime up until the goods are in production. Cancellations must be made in writing to quoting the order number and reason for cancellation. Any monies paid will be refunded once this is received. As goods are made to order, once they are in production you will be liable to pay for them.

Fresco will not automatically assume that an order is cancelled if payment or artwork is not received. You need to inform us as per the cancellation policy to cancel an order.

For non-printed products which are bought to order there may be a re-stocking fee for cancelled orders of up to 20% of the value of the goods plus the shipping cost for us to return them to the supplier.

All goods should be returned unused and in their original packaging. We cannot refund for items which have been used or are damaged.

Goods must be returned at the customers cost and we strongly advise sending all goods via an insured service.

We cannot accept returns of items which have been bespoke printed.

Payment Terms

Payment will be required in full before the goods are dispatched. It is the customer’s responsibility to ensure goods are paid for before dispatch. You will be provided with a pro-forma invoice for payment once you have confirmed your order. Payment can be by immediate bank transfer or card payment over the phone.